
FAQs
BIRKENSTOCK BLUNDSTONE DANNER DR MARTIN NAOT ROCKPORT SAS ZEETA SHOE LIFTS SHIPPING PAYMENT
? Do you charge extra for large sizes? No, our prices are the same for all sizes!
? Do you repair CUSTOM Birkenstocks? No problem! It's difficult to give a price without seeing them, though, feel free to email us pictures.
? I'm not sure what my Birkenstocks need: recraft, cork repair, Footprint or Classic? Feel free to send us photos via email; or, you can also just send your Birkenstocks in. We are be happy to make recommendations.
? What kind of payment methods do you accept? See our shipping form, there's a place for credit card information. We can also call you for the credit card numbers, if you'd prefer. We also bill through Paypal, just write your email address on the shipping form and check the Paypal box and we'll send you a Paypal invoice.
?
How do I start this
process? Just fill out our
shipping
form, and include it with your shoes. The easiest way to ship to us is to go to the
Post Office and ask for a large Priority Mail "Tyvek" envelope. These are
usually fine for one or two pair. They also have free Priority Mail boxes if you are sending
more than that. The Post Office's Priority Mail is very fast and efficient, we
use it all the time and typically see a 2-4 day shipping time within the USA.
BLUNDSTONE REPAIR
?
The Blundstone website states
that it is not practical to replace/repair the soles. Have you had much
feedback from customers getting this done?
We have
re-soled many Blundstones, no problems. Many new shoe companies discourage
repairing their shoes, why fix an old pair when you could just buy a new pair?
Hmm.. People even say their repaired shoes are more
comfortable than before, probably because the re-soling process brings the heels
and soles back to an even level, much like new shoes.
?
How much new life does the
new Vibram sole add?
The new soles are not the hard type of Vibram soles that
many people are familiar with. They are liteweight, a little soft &
cushioned, but very durable. You'll probably get the same or more wear out of
them that you got out of your first soles.
?
Does the adhesive
ever separate during wet, snowy weather?
We resole many shoes, locally, and over
the internet. Here in Western Oregon, we get alot of rain (50+ inches per year),
especially during the wet season. If our adhesives didn't work in wet
weather, we wouldn't be in business.
?
How do I start this
process? Fill out our
shipping
form, and include it with your shoes. The easiest way for most people to ship to us is to go to the
Post Office and ask for a large Priority Mail "Tyvek" envelope. These are
usually fine for one pair. They also have free boxes if you are sending
more than that. The Post Office's Priority Mail is very fast and efficient, we
use it all the time and typically see a 2-4 day shipping time within the USA.
? Do you use original Vibram soles ? We use original, made in the USA Vibram soles on all our Danner repairs, the same soles you find on new Danner boots. The most common are the Kletterlift, the Sierra, and the Montagna.
? Do you carry the Danner "Bob" soles ? Sorry, those are a Danner proprietary sole. We can substitute the Vibram Kletterlift or the Vibram Sierra, though.
? What about the Sierra sole, and do you have the various colors ? The Vibram Sierra sole is similar to the Kletterlift, just a little bit thicker. They have a lug pattern, but the lugs are arranged a little different. We have all three colors that they are made in; black, mojave, and tan.
? My Danners are overworn, can you still resole them ? No problem, we can still take care of them.
? What about the newer GTX and TFX soles, can you repair those ? We can resole those, no problem. We use the Vibram Kletterlift or Vibram Sierra for those styles.
? Can you resole my Docs with original Dr Martin soles ? Most soles are no longer available in the US. A few are. For the rest we can find a reasonable substitute, but they will look and feel different.
? Can you repair any Naot? We repair alot of Naots, especially the Classic, Scandanavian, and Walker styles. Keep in mind that Naot makes over 200 styles of shoes. Please feel free to email us pictures of your shoes for evaluations, suggestions, etc.
? Do you charge extra for large sizes? No!
? Do you repair CUSTOM Naots? Of course! We repair all Naot shoes, sandals, boots. It's difficult to give a price without seeing them, though, feel free to send us a picture or 2 (or 3).
? I'm not sure what repair my Naots need: recraft/ repair, cork repair, Scandanavian repair, Walker, Classic? Feel free to send us pictures via email, or just send your Naots. We'll be happy to make recommendations.
?
How do I start this
process? You can fill out our
shipping
form, just include it with your shoes. The easiest way for most people to ship to us is to go to the
Post Office and ask for a large Priority Mail "Tyvek" envelope. These are
usually fine for one pair. They also have free Priority Mail boxes if you are sending
more than that. The Post Office's Priority Mail is very fast and efficient, we
use it all the time and typically see a 2-4 day shipping time within the USA.
? My SAS shoes are overworn, can you still repair them? We repair SAS shoes in all conditions, I don't remember saying "no" to an SAS that needed new soles.
? Can you add a lift to my SAS shoes ? No Problem! We have a unique way of adding shoelifts to shoes, where we remove the lower part of the sole, add the lift, and then put the original surface back on. See our shoelifts page for more information and pictures of shoes we have done this to.
? Why can't I find any Zeeta retailers ? Sorry to say, the Zeeta shoe company has gone out of business.
? Can you resole any Zeeta shoes ? We have resoled and restored just about every Zeeta that has come our way.
? WHAT KIND OF SHOES CAN YOU PUT SHOE LIFTS ON? We can put a lift into almost any sole, even molded soles, unit soles, and all one-piece soles. We are also able to work with Gel and Air pockets.
? ATHLETIC SHOES? When choosing shoes keep in mind that our shoe lifts are smooth edged. Some athletic shoes have "sculpted" edges and we are able to sculpt the lift but the smoother the edging the lift will blend in better.
? GOLF SHOES? No problem at all, we have done a lot of them and there is no extra charge.
? WORK BOOTS? No problem. Danner, Red Wing, Carolina, Belleville, Blundstone, we have done these and many more.
? ANY STYLES/ BRANDS YOU CAN'T DO?
There are only a few brands/ styles that we cannot do:
|
Birkenstock footprints | |
|
Shoes with exposed springs | |
|
Shoes with exposed air pockets ( it's OK if they are embedded inside the sole ) | |
|
You can email us a picture of a shoe if you have a question, we are happy to look at them for you. |
QUESTIONS
? SHIPPING ? Print out our shipping form. The easiest way for most people to ship to us is to go to the Post Office and ask for a large Priority Mail "Tyvek" envelope. These are usually fine for one pair. They also have free Priority Mail boxes if you are sending more than that. The Post Office's Priority Mail is very fast and efficient, we use it all the time and typically see a 2-4 day shipping time within the USA.
? What kind of payment methods do you accept? Visa, MC, Paypal, money orders... Print our shipping form, just fill in the boxes with your credit card information. Or we can call you for the credit card numbers, if you'd prefer. We also bill through Paypal, just write your email address on the shipping form and check the Paypal box. Then we can send you a Paypal invoice for your repair.
SEE OUR SHIPPING PAGE WHEN YOU ARE READY TO SEND US YOUR SHOES...
ANY MORE QUESTIONS? email us...