SAS SHOE REPAIR FAQ
Common questions about SAS shoe resoling, sole choices, wear limits, traction, and how to send your shoes to us.
COMMON QUESTIONS ABOUT SAS SHOE REPAIR
Here are some of the questions we hear most often from customers thinking about resoling their SAS shoes.
Q: Can you replace my worn soles with original SAS soles?
A: We cannot replace worn soles with original SAS soles. Instead, we remove the bottom portion of the original sole, repair the over-worn areas, usually in the heel area, and then apply new, longer-wearing replacement soles. Please note that if the original soles are crumbling badly or if major pieces are missing, resoling may not be possible.
Q: How worn can the soles be for the resoling process to still be successful?
A: We have resoled many SAS shoes, and only rarely do we have to turn a pair down. In many cases, customers even tell us their repaired shoes feel more comfortable than before, probably because the repair process brings the soles and heels back to an even level again.
Q: How much new life does a new Vibram sole add?
A: The replacement soles we use are not the hard type of Vibram some people first think of. They are lighter, somewhat cushioned, and still very durable. Most customers can expect about the same amount of wear, and often more, than they got from the original soles.
Q: Does the adhesive ever separate during wet or snowy weather?
A: We repair shoes for people who actually wear them in real weather. Here in western Oregon, rain is part of everyday life for much of the year. If our adhesives did not hold up in wet conditions, we would not still be doing this work.
Q: What kind of soles can you put on my SAS shoes?
A: Most people prefer one of three options: the Vibram 1030, the Vibram 1328, or the Soletech sole.
Vibram 1030 — a lighter lug sole with very good traction and long wear.
Vibram 1328 — lighter, with a finer pattern than the 1030. A very good option for people who want extra grip.
Soletech — not Vibram, but a good sole option with a smoother profile. Thin, lightweight, and durable.
Q: Do you ship internationally?
A: Sorry, we only ship within the United States.
Q: How do I start the process?
A: Print and complete our shipping form. Take your shoes and the form to your nearest US Post Office and ship them to us. For one pair, many customers find that a large Priority Mail Tyvek envelope works well. The Post Office also has free boxes if you are sending more than one pair.
HOW IT WORKS
Print and complete our shipping form. Take your shoes and the form to your nearest US Post Office and ship them to us. We’ll take care of the rest.
Customer Feedback
“I got back my SAS ‘Bout Time shoes and am amazed with the quality workmanship and quality soles you put on them. I am sending you a pair of SAS Time Outs for soles and am excited to get them back. The soles you put on the ‘Bout Times give me better traction than the original soles and with the snow and ice we are presently enduring I am thankful for the better traction. Many thanks.”
— Mark Murphy
“The SAS shoes that you resoled arrived Saturday and thank you for the job that you did on them. I am very pleased, and your card is put away so that I can send my other SAS shoes your way when they need attention.”
— Hal Canfield
“Just wanted to say thank you for all that you did to give my sandals their second wind. You saved them from the dump.”
— Customer feedback
“I was more than surprised to see the excellent craftsmanship and work. Outstanding. They feel awesome. Thanks once again.”
— Ted P.
“I'm so pleased with the work you did on my shoes. Thanks so much for your attention to detail.”
— Valerie H.
“The shoes arrived yesterday and what a difference. They look like new shoes — or almost. Thank you so much for all the help and information in order for me to make the right choice in the repair. They look beautiful.”
— Connie
“Dear Friends: I am so glad that I found your shop online. What a blessing. My two pairs of SAS shoes arrived back today with new soles. They are just like new. I am so pleased that you all still have craftsmanship with pride, experience with a focus on quality, and investment in the lives of your customers with joy in what you do. Thank you for being a blessing.”
— Dr. Jay Dargan
